123eRugs.com stands behind every product we sell. If you are not 100% satisfied, return your purchase within 30 days from date of receipt for a full refund or exchange by following the following rules:

1) You must call or e-mail us for a return authorization number within 7 days of receiving your purchase. Area rugs must be unused (free from damage, pet hairs, soil, or stains). No custom rug orders (except for manufacturers error) or open rug pads can be returned. Rugs returned without a return authorization number will be refused at the warehouse and sent back to the sender. Make sure the rug is returned in the original packaging or equivalent and have the RA# fixed to the outside of the package.

2) Your purchase receipt MUST accompany your return. No refunds after 30 days.

3) For all returns, the customer is responsible for all shipping cost to the return location per your return authorization approval. We recommend that packages be sent back with UPS ground or FedEx ground. However, use the carrier of your choice. All returns should be insured for the value of the returned item(s). No returns will be excepted C.O.D. Items that have been soiled or damaged due to torn packages in transit back to our warehouse will be refused. Any returns received at our warehouse in which no damage is evident from the outside of the package but upon inspection the rug pad has been opened or the rug has been damaged or soiled will be returned to the customer. The customer will be responsible for the shipping and handling cost for returning the rug back to the customer.

A full refund will be given upon following the above rules and the return has been received and inspected to be in good condition.